Terms and Conditions

Terms & Conditions

Introduction

Welcome to Mercuri CX! These Terms and Conditions ("Terms") govern your access to and use of our website https://mercuri.cx and our services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

For the purpose of these Terms and Conditions, the terms "we," "us," "our" refer to Mercuri CX (including Santhe where applicable), and "you," "your," "user," "visitor" refer to any natural or legal person who is visiting our website and/or engaging with our services.

Use of Services

Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

Account Registration

To access certain features of our services, you may need to register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

Use our services in any manner that could damage, disable, overburden, or impair our servers or networks.
Engage in any conduct that interferes with or disrupts our services or the servers or networks connected to our services.
Use any automated means, including robots, spiders, or scrapers, to access our services for any purpose without our express written permission.
Attempt to gain unauthorized access to any part of our services, other accounts, or computer systems or networks connected to our services.
Use our services to transmit any viruses, worms, or other harmful software.
Violate any applicable laws or regulations in connection with your use of our services.

Payment and Billing

Fees

Some of our services may be subject to fees. You agree to pay all applicable fees in connection with your use of our services. All fees are non-refundable unless otherwise specified.

Billing Information

You agree to provide accurate and complete billing information and to promptly update your billing information if it changes. By providing your payment information, you authorize us to charge your payment method for all fees incurred in connection with your use of our services.

Intellectual Property

Ownership

All content, features, and functionality on our website and services, including text, graphics, logos, and software, are the property of Mercuri CX or our licensors and are protected by copyright, trademark, and other intellectual property laws.

License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for your personal and non-commercial use.

Restrictions

You may not:

Copy, modify, distribute, sell, or lease any part of our services or included software.
Reverse engineer or attempt to extract the source code of any software used in our services.
Use any trademarks, logos, or other proprietary information without our express written permission.

Disclaimers and Limitation of Liability

Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, Mercuri CX (including Santhe) and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

Your use or inability to use our services;
Any unauthorized access to or use of our servers and/or any personal information stored therein;
Any interruption or cessation of transmission to or from our services;
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party;
Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services.

Indemnification

You agree to indemnify, defend, and hold harmless Mercuri CX (including Santhe) and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.

Governing Law and Dispute Resolution

These Terms and your use of our services will be governed by and construed in accordance with the laws of the jurisdiction in which Mercuri CX is headquartered, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or our services will be resolved through binding arbitration in the jurisdiction in which Mercuri CX is headquartered.

Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Terms on our website and updating the effective date at the top of these Terms. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

If you have any questions or concerns about these Terms or our services, please contact us at:

Mercuri CX
karthik@mercuri.cx

Last updated on Aug 28th, 2024