Privacy Policy

Privacy Policy

9 October 2023 2023-10-17 15:25

Who we are

Welcome to Mercuri! This Privacy Policy outlines how Mercuri collects, uses, and protects your information when you use our chatbot services on the Shopify and Wix platforms. Please read this Privacy Policy carefully to understand our practices regarding your information.

1. Information We Collect

1.1 Information You ProvideWhen you use Mercuri, we may collect personal information such as your name, email address, and other contact details. This information is voluntarily provided by you when you interact with our chatbot for customer support.

1.2 Automatically Collected Information: Mercuri may collect certain information automatically, including but not limited to your IP address, device type, browser information, and usage patterns. This information is collected to improve the functionality and performance of our chatbot.

2. How We Use Your Information

2.1 Providing Customer SupportMercuri uses the information you provide to offer personalized customer support through our chatbot. This includes responding to your inquiries, resolving issues, and improving our services.

2.2 Improving Our Services : We analyze the data collected to enhance the performance, features, and functionality of Mercuri. This helps us provide a better user experience and optimize our chatbot for customer satisfaction.

2.3 Communication:  We may use your contact information to communicate with you regarding your inquiries, feedback, or to provide updates about Mercuri and its services.

3. Information Sharing

Mercuri does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or when required by law.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Similar Technologies

Mercuri may use cookies and similar technologies to enhance your experience, personalize content, and collect information about your use of our services. You can manage your cookie preferences through your browser settings.

6. Third-Party Links

Our chatbot may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Please review the privacy policies of those websites for more information.

7. Children’s Privacy

Mercuri is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have collected information from a child, please contact us immediately.

8. Changes to this Privacy Policy

Mercuri reserves the right to update or change this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website. Your continued use of Mercuri after any modifications indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at karthik@santhe.info.