Why Mercuri?
Centralized Messaging Hub
Manage SMS and WhatsApp conversations directly within Microsoft Teams, keeping communication in one place and simplifying team collaboration.
Campaign Management
Launch targeted SMS and WhatsApp campaigns directly from Teams, track engagement, and keep customers informed—all without needing to switch platforms.
Unified Inbox
Inbox consolidates all SMS and WhatsApp messages within Microsoft Teams, allowing team members to view, respond, and manage conversations collectively.
Workflow Automations
Automated Workflows: Automate routine tasks such as tagging, logging, and routing customer queries to appropriate departments. This automation streamlines workflows, reduces manual intervention, and increases overall operational efficiency.
SMS & WhatsApp Campaigns
With Mercuri's integration with Microsoft Teams, you can effortlessly create customer segments and send out targeted SMS campaigns directly from your Teams interface. Engage your audience with personalized messages and drive higher engagement and conversion rates, all within the familiar Teams environment.
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Microsoft Integrations
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Integrating Communication within
Microsoft
Teams
with SMS & WhatsApp
Integrate SMS and WhatsApp directly into Microsoft Teams. Manage all messages in one place, improve team collaboration, and create a unified experience for customer interactions.
5.0 | Based on 300+ customers on G2, Microsoft Teams & Wix
Unified Workspace
Centralized Communication Hub: Integrate all customer interactions from SMS, WhatsApp, and other channels directly into Microsoft Teams, Outlook and 365. This unified workspace eliminates the need to switch between multiple tools, enhancing efficiency and reducing response times.
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