At Mercuri, we prioritize customer satisfaction and strive to accommodate cancellation and refund requests where possible. Our policy is outlined below:

 

Cancellation Policy

1. Eligibility:

   • Cancellations will be considered only if the request is made within 15 days of placing the order for our SaaS products or services.

   • Cancellation requests may not be entertained if the service has already been rendered, or if the product has been delivered and activated.

2. Non-Eligible Items:

   • Cancellations are not accepted for services that have been fully delivered or for digital products where the download or access has been initiated.

 

Refund Policy

1. Defective or Damaged Services:

   • If you encounter any issues with our services, such as a defect or error that significantly impacts your experience, please report the issue to our Customer Service team within 15 days of noticing the problem.

   • Our team will assess the issue, and if it meets our criteria, a refund or service adjustment will be provided.

2. Expectations Not Met:

   • If you feel that the service or product received does not match the description or your expectations, please notify our Customer Service team within 15 days of receiving the service. We will review your complaint and decide on the appropriate course of action.

3. Manufacturer's Warranty:

   • For any complaints related to third-party integrations or services that come with a manufacturer's or provider's warranty, please refer the issue to the respective provider.

4. Refund Process:

   • If a refund is approved by Mercuri, it will be processed within 3-5 business days. The refund will be issued to the original payment method used during the purchase.

For any further questions or assistance, please contact our Customer Service team at karthik@mercuri.cx.