We help CX agents in the eCommerce space with deliver a top notch customer experience across all communication and social channels.
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Autonomous CX Platform
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Powered by AI
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Sell more with
product recommendations
By analyzing customer behavior and preferences, our technology curates personalized suggestions, boosting upsell potential and enriching the shopping journey. Unlock the power of data to captivate your customers with precisely what they desire, elevating their experience and your bottom line.
Close more tickets
with an Agent Co-pilot
Automate responses to order inquiries, navigate customers seamlessly through their purchasing journey, and quickly resolve concerns, lightening the load on your team and elevating customer happiness. Experience the power of intelligent support automation that boosts satisfaction and loyalty.
Live chat &
Conversational commerce
Deliver instant responses, tailored product advice, and bolster purchasing confidence with a touch more human than your top support agent. Cultivate brand loyalty with unparalleled speed in resolving inquiries, transforming customer interactions into a foundation for a devoted fan base."
Integrations
SMS
Guided SMS / Whatsapp Setup
Streamline the setup of your WhatsApp Business account and assist you in acquiring a dedicated TFN for SMS, ensuring you're legally covered.
Opt-in Pop Ups
Customise pop-ups and opt-in pages, designed to seamlessly collect consent from your users.
Time-sensitive Alerts
Adhering to legal guidelines we avoid sending SMS outside permitted hours. Trust in our commitment to build compliant communication.
Refunds & RTO
Mitigate impulse purchases, fraud, and errors with two-way COD order verification, ensuring accuracy and authenticity through automated notifications.
Automate Workflows
Smart processes to automate routine tasks, from order fulfillment to customer communication, driving seamless operations and enhanced customer satisfaction.
Track Important Success Metrics
Monitor key e-commerce success metrics, from conversion rates to customer satisfaction. Gain insights and drive growth by understanding what truly moves the needle for your store.
Customer Support that’s
Built for Ecommerce
Order & shipping notifications via SMS & WhatsApp
Cultivate brand loyalty by instantly resolving inquiries, and transforming customer interactions into a foundation for a devoted fan base.
Deliver instant responses, anytime, anywhere, with text automation in your brand's voice.
Shared inbox to manage all messages at one place
Streamline team collaboration and customer conversations with a Shared Inbox. A unified platform where all your messages come together, enabling efficient management of team roles and interactions in one centralized location.
Recover abandoned carts by engaging with your customers.
Deliver instant responses, tailored product advice, and bolster purchasing confidence with a touch more human than your top support agent. Cultivate brand loyalty with unparalleled speed in resolving inquiries, transforming customer interactions into a foundation for a devoted fan base."
Only pay for what you use. Don’t get stalled by contracts, capacity planning, and price modeling.
Mercuri Pricing
What our clients say
I've been partnering with Mercuri for over three years. They've significantly enhanced our customer communications by implementing WhatsApp notifications and have automated 90% of our customer service tickets, greatly improving our efficiency and response times.
Ruchi Jain
CEO , Taru Naturals
Mercuri has been a crucial partner in Teenbaan's growth journey. Their exceptional support and rapid product implementation have greatly contributed to our scaling efforts. Specifically, their development of features like the Shared Inbox with AI has been instrumental in helping us manage increasing ticket volumes and enhance our customer support as we scaled.
Balaji
CEO , Teenbaan
Get in Touch
12th A Main,100ft Road, Indiranagar
Bangalore - 560007
Links
Features
Pricing
Deliver instant responses, tailored product advice, and bolster purchasing confidence with a touch more human than your top support agent.
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